Privacy Policy

Last updated: November 1, 2025

1. Information We Collect

At Coverly, we collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Shipping and billing addresses
  • Payment information (processed securely through our payment providers)
  • Order history and preferences
  • Communications with our customer service team

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your inquiries and provide customer support
  • Send promotional communications (with your consent)
  • Improve our products and services
  • Detect and prevent fraud

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist with order fulfillment and shipping
  • Payment processors to handle transactions securely
  • Analytics providers to help us improve our website
  • Law enforcement when required by law

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings, though some features of our site may not function properly if cookies are disabled.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Object to processing of your personal information

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Coverly

Email: hiya@coverly.au