Privacy Policy

At Coverly Store ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with us, or purchase our products. By accessing our website and services, you agree to the terms outlined in this Privacy Policy.

We are committed to ensuring that your personal data is handled responsibly and transparently, and this document provides detailed insights into how we achieve this.

1. Introduction

Your privacy is a priority for Coverly Store. We recognize the importance of safeguarding personal information and are dedicated to maintaining your trust. This policy complies with applicable privacy laws, including the General Data Protection Regulation (GDPR) and other regional legislation where we operate.

If you have questions about how we manage your data, you can contact us directly using the details provided in Section 10 of this document.

2. Information We Collect

To provide the best possible experience, we collect and process certain personal information. This section outlines the types of data we may gather, depending on your interaction with us:

2.1 Information You Provide to Us

• Personal Identifiers: Name, email address, phone number, and physical address.
• Account Information: Usernames, passwords, and preferences for personalized services.
• Payment Information: Credit card details, billing address, and transaction history.
• Communication Data: Information you provide when contacting us, such as inquiries or feedback.

2.2 Information We Collect Automatically

• Technical Data: IP addresses, browser type and version, operating system, and device identifiers.
• Usage Data: Time spent on our website, pages viewed, clickstream data, and browsing behavior.
• Cookies and Tracking: Data collected through cookies, pixel tags, and analytics tools.

2.3 Information from Third Parties

We may receive data from:

• Payment processors to verify transactions.
• Delivery partners to ensure accurate shipping and tracking.
• Social media platforms if you engage with us through their services.

3. How We Use Your Information

We process your information for a variety of legitimate business purposes, which include:

3.1 Fulfilling Orders

We use your personal and payment information to:

• Process transactions.
• Ship purchased products.
• Notify you of order updates and delivery statuses.

3.2 Providing Customer Support

We handle inquiries, complaints, and service requests promptly and efficiently by using the information you provide.

3.3 Improving Our Services

Data such as usage analytics and feedback helps us:

• Enhance the performance and usability of our website.
• Develop new features and offerings.

3.4 Marketing and Communication

With your consent, we may:

• Send newsletters, promotions, or product recommendations.
• Notify you about special offers or events.

You may opt out of receiving marketing emails at any time by following the instructions included in the email or contacting us directly.

3.5 Compliance and Legal Obligations

We may process your data to:

• Comply with legal requirements.
• Protect against fraudulent activities.
• Enforce our terms and conditions.

4. Sharing and Disclosure of Information

We do not sell your personal information. However, we may share it with trusted partners for the purposes outlined below:

4.1 Service Providers

We collaborate with third-party vendors for:

• Payment processing.
• Product fulfillment and shipping.
• Customer relationship management tools.
• Marketing and analytics services.

These vendors are bound by confidentiality agreements and are prohibited from using your data for purposes other than those outlined by Coverly Store.

4.2 Legal and Regulatory Authorities

We may disclose your data if required by law or when necessary to:

• Respond to subpoenas or legal requests.
• Protect our rights, safety, or property.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new owner.

5. Data Security

We employ robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Securing sensitive data during transmission.
• Access Controls: Limiting access to data to authorized personnel only.
• Monitoring: Regularly auditing systems for vulnerabilities and suspicious activities.

While we strive to use commercially acceptable methods to safeguard your data, no transmission method over the internet is entirely secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have specific rights regarding your personal information under applicable laws, such as the GDPR or CCPA. These rights include:

6.1 Right to Access

You can request a copy of the personal data we hold about you and understand how it is being processed.

6.2 Right to Correction

If any of your information is inaccurate or incomplete, you have the right to request corrections.

6.3 Right to Deletion

You may request the deletion of your personal data, subject to legal and contractual obligations.

6.4 Right to Restrict Processing

You can ask us to suspend processing of your data in certain circumstances.

6.5 Right to Data Portability

You may request a copy of your data in a machine-readable format for transfer to another service.

6.6 Right to Object

You have the right to object to direct marketing or processing based on legitimate interests.

To exercise these rights, please contact us using the details provided in Section 10.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small files placed on your device that allow us to recognize you and provide a customized browsing experience.

7.2 How We Use Cookies

• Essential Cookies: Enable core functionality, such as shopping cart features.
• Analytical Cookies: Help us analyze website traffic and user behavior.
• Marketing Cookies: Deliver personalized ads based on your browsing history.

7.3 Managing Cookies

You can adjust your cookie preferences through your browser settings. Disabling cookies may impact the functionality of certain features on our website.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once the retention period expires, we securely delete or anonymize your data.

9. International Data Transfers

As a global business, we may process your information outside your country of residence. We ensure that such transfers comply with applicable data protection laws by implementing safeguards, such as Standard Contractual Clauses.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Coverly Store
Email: legal@coverly.au

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Last Modified" date. Your continued use of our services after such changes signifies your acceptance of the revised terms.

Last Modified: 21-Nov-2024

This Privacy Policy is designed to provide you with clear and comprehensive information about how we handle your personal data. Thank you for trusting Coverly Store with your privacy.