Shipping Information

Courier and Delivery Times

We partner with reputable courier services, including Australia Post, to ensure your orders are delivered safely and promptly. Please note that all deliveries require a signature upon receipt for added security.

PO BOX or Parcel Locker Deliveries

• We accept delivery to PO Boxes or Parcel Lockers only for orders under AU$150 (inclusive of GST).

Delivery Timeframes

NSW, ACT, VIC & QLD Locations:

• Regular Shipping: 2–4 business days to METRO AREAS from the "Available Date"; 6–8 business days to REGIONAL AREAS.
• Express Shipping: 1–2 business days to METRO AREAS from the "Available Date"; 4–5 business days to REGIONAL AREAS.

WA, NT, SA & TAS Locations:

• Regular Shipping: 2–5 business days to METRO AREAS from the "Available Date"; 7–14 business days to REGIONAL AREAS.
• Express Shipping: 1–3 business days to METRO AREAS from the "Available Date"; 4–8 business days to REGIONAL AREAS.

International Orders: For international delivery times, please refer to the "Express Parcels & Letters" section on Australia Post's Service Updates .

Understanding Delivery Dates

The delivery dates provided are for guidance purposes only. Factors such as unforeseen events (e.g., pandemics, natural disasters) may affect the accuracy of these estimates.

• "Available Date": This indicates when a product will leave our warehouse. For example:
  • "Available in 7–14 days" means the product will be dispatched after the 7th business day but before the 14th business day.
  • A product marked "In Stock" will leave our warehouse on the same day if ordered before the Delivery Cut-Off Time or on the next business day.

For orders requiring delivery by a specific date or method, we will make every effort to accommodate your request. However, Coverly Store cannot accept responsibility for delays caused by:

• Courier services.
• Incorrect delivery addresses provided by customers.
• Unavailability of a recipient to sign for the package.
• Late order placement beyond the delivery cut-off time.
• Any other circumstances outside our control.

In cases where delays are caused by our error, our liability is limited to refunding the courier charge.

Delivery Cut-Off Time

Orders placed by 2 PM (AEST) Monday to Friday (excluding public holidays) will be processed on the same business day. Orders received after this time will be processed on the next business day.

Shipping Rates

Within Australia

• Regular Shipping: FREE for all orders.
• Express Shipping: Flat rate of AU$14.95

International Rates

• Shipping costs for international orders are calculated during the checkout process using the Australia Post Third-Party Quoting System.

Restrictions

Certain products may have shipping restrictions:

• Items containing built-in lithium batteries may not be eligible for international shipping.
• Products may be subject to regional or courier-specific restrictions.

Product Availability

All products are subject to availability. We regularly update our inventory information (every 24 hours during business days), but availability is not guaranteed. If a product is marked as "In Stock," it may have been purchased by another customer before the system updates.

Damage and Discrepancies

We recommend inspecting your order immediately upon receipt. If you notice any discrepancies or damage, please notify us within 7 days to address the issue promptly. Failure to report issues within this timeframe may limit our ability to assist.

General Delivery Terms

• Delivery Timing: While we aim to fulfill delivery requests within the estimated timeframes, timing is not guaranteed.
• Delays: Coverly Store is not liable for delays caused by third-party couriers, weather conditions, or other unforeseen circumstances.
• Customer Responsibility: Ensure the delivery address provided is accurate. We are not responsible for delivery failures due to incorrect or incomplete addresses.